Q. Is this management training course really for free?
A. Yes it is. There is a wealth of business management and leadership information in this free course available to everyone at anytime at no cost.
Q. How do I enroll or register for the course?
A. There is no enrollment or registration required. Just simply start at the free course and either click on the links or the next page button. It is that simple. To keep track of your progress throughout the course you can Bookmark the page before you exit.
Q. Are you internationally known and recognized?
A. Yes, thousands of people throughout the world have taken the course. Many businesses and major corporations from many countries have participated and benefited from this course and have also received certifications.
Q. How long does it take to complete the full course and how many hours are credited?
A. The course is self paced and there is no time limit, however, it has been calculated at approx 80 hours to complete the full course. You can start at anytime and can be studied from all countries.
Q. Can I buy a hard copy book or eBook associated with this free online management training course?
Q. Can I get a certification associated with this online management training course?
A. Yes. If you elect, you can get a professional certificate of completion sent to you by email in adobe PDF format within 24 hours and/or the optional Hard Copy sent to your home or business address. We use the secure payment service PayPal as our payment processing service. PayPal also has the option to pay with your Credit or Debit card or by e-Check Please visit PayPal.com for more information. * At this time there are no other forms of payment such as Western Union, etc.
Q. I passed the exam(s) and submitted my certification information but cannot pay at this time, can I purchase the certificate at a later date?
A. Yes you can, records are kept on file for up to six months. Please go to the contact page once you are either ready to pay or have made the payment so the records can be updated.
Q. How do I know that ordering the Certificate and Certification Reference Letter online is secure?
A. PayPal.com is used for all payments and no financial information is shared whatsoever. Please click here for more information about PayPal.com credit card protection to the buyer:
Q. Where are you located?
A. The web hosted service is based in Burlington, MA 01803, USA.
Q. I cannot open the Lesson Quizzes, the Final Exam or view the Lesson Overview Presentation. Do I need a program to view this?
A. You need Adobe Flash Player in order to view the flash presentation. Also make sure your Internet properties security level is set to medium or medium high. This feature will not work if your security level is set too high.
If using Google Chrome you may need to follow these settings:
Copy and paste chrome://settings/content into the browser. Then scroll down to "Flash" section and check "Allow sites to run Flash" and hit the done button.
Q. After I take and pass the certificate exam(s) the page closes after I hit the finish button. Is it a connection or computer problem?
A. There are some browsers and/or security settings that do not allow certain page transitions. It is recommended that you update your current IE browser, or download and use a different browser like Google Chrome or Mozilla Firefox.
Q. I cannot open or take the quizzes and/or the exams, why?
A. Some devices like iPhones and iPads that automatically use Safari as the internet browser will not open or download .swf files which is how the quizzes and exams are programmed. You can take the quizzes and exams from a PC or MAC that do not use Safari as the default internet browser. If needed you can download a different browser like IE, Google Chrome, or Mozilla Firefox.
Q. I cannot open and print the PDF Certificate of Completion that was emailed to me. Do I need a program to view and print this?
A. You need Adobe Reader in order to open and print the PDF.
Q. I cannot play the course text-to-speech. Do I need a program to view this?
Q. I cannot use the search function within the course. Do I need a program to view this?
A. You need Java in order to utilize required java based functions.
Q. I sometimes get prompted to allow blocked content?
A. Depending on your security settings you have set up on your computer, you may be prompted to allow blocked content. Just click on the link to allow the content. Also make sure your internet properties security level is set to medium or medium high. Some course features will not work if your security level is set to high.
Q. It sometimes takes a long time for pages to load, why?
A. This greatly depends on your internet connection speed. If you have a high speed cable modem or DSL, you should have very little wait time (usually just a second or two. If you are using a slow dial-up modem, your wait time can vary as almost all pages have some sort of media and graphics to load. This course material is placed on a superior "best-in-class" server with virtually no downtime or congestion. Basically, this means that if the pages take time to load, it is highly likely that the problems is your internet connection or your computer itself.
Q. This message/warning popped up, why?
Also, when I click on the warning, this dialog box pops up, why
A. These Security warnings are part of IE and appear whenever a Media and/or Active X is on a web page. Just click on the security warning, allow it to run, then click on the Run button in the dialog box. The media in this case is our Text-to-Speech and Flash Presentation feature. To solve this issue from continually happening, change your Security Zone settings and follow these steps:
1. Start your IE browser, on Tools menu, point to Options, then click Security tab.
2. Forward to Secure Content section, click the zone (Internet or Restricted Sites Zone) that you want, then under Security Level for this zone, drag the slider to a lower setting than your pervious setting.
3. Click Apply and then close the dialog box.